Shipping Policies
Shipping Policy
Processing Time:
All orders are processed within 3-4 business days (excluding weekends and holidays). You will receive a notification once your order has shipped.
Shipping Rates:
Shipping costs are calculated at checkout based on your delivery address, the weight of your items, and the chosen shipping method. We offer the following shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Free Shipping:
Enjoy free standard shipping on orders over $75Â (before taxes).
International Shipping:
We currently only ship within Canada.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email to monitor its progress.Â
Shipping Delays:
While At Sweet Panda-JA we do our best to ensure timely delivery, there may be delays due to unforeseen circumstances such as weather conditions, holidays, or carrier issues. We appreciate your patience.
Lost or Damaged Packages:
If your package is lost or damaged in transit, please contact us at Sweet Panda-JA within 7 days of the expected delivery date. We will assist in filing a claim with the carrier and provide a solution, whether it be a replacement or refund.
Address Accuracy:
Please double-check the shipping address before completing your purchase. We cannot be held responsible for packages delivered to the wrong address due to incorrect information provided.
Customer Service:
If you have any questions or concerns about your order, please don't hesitate to contact our customer support team.